Return & Refunds Policy

Important! Our products are high-quality but remain delicate. We do not encourage buying several works and sending half back! Return shipping is always at your own expense (We do not offer return labels).

Returns
You can submit your return request here within 30 days from your purchase date.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we cannot accept returns, unless the item is already in transit with a trackable shipping link and exceeds the 30 days.

The items must be returned in original condition and in the original packing or similar protective tube/box. We reserve the right to refuse any returns that do not fulfil these criteria. Please note that you are responsible for the shipping back to us.

Important! Returns and exchanges happen at your own risk and own expense (shipping cost is to be paid by you). If any items arrive back to us damaged, we are only able to offer a 50% refund.

If items are not collected from the delivery pick-up location or if refused at delivery a return shipment fee will be charged of 6.95 USD.

Damaged goods
If products are damaged, please provide detailed photos as soon as possible, max 7 days after receipt of the order. Do NOT throw away the packaging.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at help@postermasterstudio.com.

Replacement for damaged products
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with photos at help@postermasterstudio.com within 7 days of the arrival of damaged goods!

- Front of the frame
- Back of the frame
- Front of the package
- Back of the package
- inner protection of the package
- inner package overview
- package label

Replacements are free, and no shipping fees are charged.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Return shipping
To return your product, please email us first to help@postermasterstudio.com, and after approval, return your order to:

Poster Master
15791 Rockfield Blvd Ste K
Irvine CA 92618

You will be responsible for paying for your own shipping costs for returning your item.
Share the tracking link by mail as soon as the package is shipped.
Always ship with a trackable shipping service or purchase shipping insurance.

Peronalized Items are NOT subject to the return policies and can not be returned.

Framing service fee is not refundable. When returning articles with the framing service, you will be refunded the purchase price of the article(s) minus the framing service fee.

Gift cards are non-refundable and cannot be exchanged for cash.