If you have provided incorrect information such as address, email address, telephone number, etc, please contact our customer service as soon as possible so they can manage to change your information prior to sending out your order. Unfortunately, if this information affects the delivery of your package and your order is already sent out, as a customer, you're responsible for the additional costs that may occur.

If you wish to place a company order, please contact us at help@postermasterstudio.com before the purchase.

You can click here to add your gift card number and check its balance.

Click here to purchase a gift card for yourself or send one to someone special.

Absolutely! You can choose to buy the gift card for yourself, delivered directly to your email, or send it as a gift to someone else’s email address.

Unfortunately, we can't make changes to an existing order, but if you contact us as soon as possible, we may be able to cancel the order before it is fulfilled. Once your order get canceled, you can place a new order with the correct items. This way, you can avoid being billed for two orders.

If you wish to cancel your order before it leaves our warehouse please call us immediately. However, we can't guarantee that we'll have enough time to cancel your order, as our packing/shipping department prides itself on getting products heading our customers' way quickly. If you placed your order during the weekend or after business hours, please contact us here.

You will receive an email with a tracking number as soon as your order leaves our warehouse. Just double check to make sure it didn't land in your Junk folder, as emails sometimes end up there by accident.

You want to track your order now? Click here and enter your order details to check its current status.

If you submitted an order with us, but didn't receive an order confirmation, it's possible that your email address was entered incorrectly. Get in touch with us here to see if we have received an order in your name. We're happy to fix the email address on file and send you the order confirmation. In other cases, the order may not have gone through, so just get in touch before placing a new order to avoid a duplicate order.

You will receive an order confirmation at the email address you entered at checkout. If you have not received a confirmation shortly after submitting your order, there may be an issue with your transaction. Contact us, and we'll get it sorted out!

Click here and enter your order details to check its current status.

All orders are shipped from our fulfillment center in Irvine, California.

Yes, we can ship to the Hawaii, Guam, Alaska, American Samoa, Puerto Rico, U.S. Virgin Islands and Northern Mariana Islands.

If you haven't received your order within the delivery time advertised, please first check if you have provided us with the correct information. If you have provided correct information, contact our Customer Service no longer than 30 working days after the order was placed and we will help you. Contact our Customer Service by clicking here.

If you have provided incorrect information such as address, email address or telephone number etc. Please contact our customer service as soon as possible so they can try to change your information before the order leaves our warehouse. Unfortunately, if the incorrect information affects the delivery of your package, you're responsible for the additional costs that may occur.

If products are returned to us because the customer failed to pick up their package or refused delivery, we will refund 50% of the order amount to cover production, packaging, and shipping costs. Please note that personalized posters are non-refundable.

We work with multiple carrier partners and select the best option for your order based on your address and product type. Unfortunately, we’re unable to change the carrier upon request.

Our order processing time is 1–2 business days. Once shipped, delivery within the USA takes 3–5 business days for standard shipping and 2–3 business days for priority shipping.
International orders take 7–21 business days, depending on the destination country and customs processing time.

We offer free shipping on orders over $59. For orders under $59, a flat shipping rate of $5.95 applies.

You can return any order within 30 days from delivery date under our return policy. Our return and exchange policy is not valid for personalized posters that are printed on demand. 

All returns should be sent back to this address:

Poster Master
15791 Rockfield Blvd Ste K
Irvine, CA 92618

You can submit your return request here within 30 days from your purchase date.

If you would like to exchange a received product for something different, it is processed like a regular return. You send us the item you don’t want and we will refund you. You can then proceed to place a new order in our web shop.

If your order is eligible for a refund, we will issue your refund right after we receive and process your return. We charge a return fee of $6.95 on all returns unless the customer received a damaged or wrong item. The return shipping cost is $19.95 for Canvases smaller than 30x40".The return freight and cost of Canvas 30x40" shall be shouldered by the customer. Framing service: When returning articles with the framing service, you will be refunded the purchase price of the article(s) minus the framing service fee and return fee.

If you received a damaged or incorrect item, please contact our Customer Service within 14 days of receiving your order for assistance. You can contact our customer service by here.

- Email address that you used when placing the order 
- Order Number
- Customer Name
- Product Name & Size
- Photo of damaged or incorrect item. 
- Photo of your package, if that is possible

If you paid for your order with a card, your refund will be issued back to the same card. If you paid via Paypal, we will issue the refund on Paypal.

We make every effort to process returns and issue refunds as quickly as possible. However, it typically takes up to 7 business days from the date the returned package reaches us to complete the process. Please note that we cannot issue refunds for return packages that have not yet been delivered to us.

If your return package is lost during transit, please note that delivery to our warehouse is the buyer’s responsibility. We highly recommend securely packaging your return and using a shipping method that includes tracking and insurance to protect against loss or damage.

Yes, we offer GooglePay as a payment solution and you can choose it at the checkout.

Yes, we offer ApplePay as a payment solution and you can choose it at the checkout.

We charge in US Dollars when ordering from postermasterstudio.com.

Press "Enter gift card / discount code" in the checkout area to add your coupon code.

No, unfortunately we cannot offer an invoice payment method.

Yes, it is possible to pay with PayPal

Yes, you can use Visa and Mastercard, Discover or American Express.

Please double-check the spelling of the code, and look to see if there is an expiration date. If not, please contact customer service so that we can help you.

Contact customer service, and we'll help you out as best as we can.

Due to the personalized nature of these prints, we generally do not accept returns or exchanges unless there is a defect or error on our part. However, we are committed to ensuring your satisfaction, so please contact us if you encounter any issues with your order. 

While we strive to offer creative freedom, there may be certain limitations, such as copyrighted material or inappropriate content. If the created print is deemed inappropriate, we reserve the right to cancel the order. 

Yes, you can preview your own personalized print before completing your order. This allows you to make any necessary adjustments to the layout before finalizing your purchase. 

Our order processing time is 1–2 business days to produce, pack, and ship your order. Shipping time depends on the method selected at checkout. For U.S. orders, standard shipping takes approximately 3–5 business days, and priority shipping takes 2–3 business days. Please note that these estimated times may vary during busy periods such as Mother’s Day and the holiday season.

Our personalized items are available in both poster and canvas formats, offered in the following sizes: 8×10", 11×14", 12×16", 16×20", 18×24", 24×32", and 30×40".

To create a personalized print with our predesigned templates, just go to the personalized prints category, pick a template that you like, and create your own personalized print.

No, we sell posters and frames separately.

We print our posters on 230gsm - 10.2mil uncoated premium matte paper. The paper is age resistant and we have chosen a matte surface without reflections to create a premium feel with no glare.

We print our canvases on Polyester material and stretch them on 3/4" depth wood bars.

We have chosen not to cooperate with retailers, and only sell our products via our webshop. For wholesale inquiries, please contact us wholesale@postermasterstudio.com

Do you think your designs would suit our store? We welcome those of you who are as passionate about creating as we are to share your designs and creativity with us for potential partnerships and collaborations.

Please contact us at collab@postermasterstudio.com

We would love to partner up with individuals working as influencers on social media with a following of at least 1,000 and high engagement. Contact us with your full name, social media links and relevant statistics. We look forward to hearing from you! 

Please contact us at affiliate@postermasterstudio.com for collaborations in the US.

Press representatives are welcome to contact us for press loans, press images and other PR-related materials. When using our images, we request that you refer to us.

Please contact us at help@postermasterstudio.com

If you use the hashtag #postermaster on your social media, i.e. Instagram or Facebook and in the form of a static post or story, Poster Master reserves the right to repost these images on our own social media accounts. We will always state clearly that the image is a repost and does not belong to us.