If you have provided incorrect information such as address, email address, telephone number, etc, please contact our customer service as soon as possible so they can manage to change your information prior to sending out your order. Unfortunately, if this information affects the delivery of your package and your order is already sent out, as a customer, you're responsible for the additional costs that may occur.

If you wish to place a company order, please contact us at help@postermasterstudio.com before the purchase.

You will be able to see the gift card value by first adding a product to your cart, and then entering your gift card code.

The gift card will be delivered digitally via email. After that, you can choose whether you want to forward the code digitally, or print a physical gift card to the recipient.

In order to purchase a gift card, add the gift card to your cart, and then place your order. The gift card will then be sent as a digital file to the email you provide at checkout.

Unfortunately, we can't make changes to an existing order, but if you contact us as soon as possible, we may be able to cancel the order before it leaves our stockroom. Then, after the order has been cancelled, you can go back in and place a new order with the correct items. This way, you can avoid being billed for two orders.

If you wish to cancel your order before it leaves our warehouse please call us immediately. However, we can't guarantee that we'll have enough time to cancel your order, as our packing/shipping department prides itself on getting products heading our customers' way quickly. If you placed your order during the weekend or after business hours, please send us an email. You can find our contact preferences by clicking

You will receive an email with a tracking link as soon as your order leaves our warehouse. Just double check to make sure it didn't land in your Junk folder, as emails sometimes end up there by accident.

You want to track your order now? Click on the chat bubble in the bottom right corner to access our bot Emma. By clicking on "where is my order" and after entering your order number, you will receive the tracking information when the order has been shipped.

If you submitted an order with us, but didn't receive an order confirmation, it's possible that your email address was entered incorrectly. Get in touch with us by clicking here to see if we have received an order in your name. We're happy to fix the email address on file and send you the order confirmation. In other cases, the order may not have gone through, so just get in touch before placing a new order to avoid a duplicate order.

You will receive an order confirmation at the email address you entered at checkout. If you have not received a confirmation shortly after submitting your order, there may be an issue with your transaction. Contact us, and we'll get it sorted out!

You can track your order by clicking on the link below and entering your order or tracking number and the email address you used during the purchase process.
TRACK ORDER

Yes, Poster Master has partnered with Thumbtack to offer services including picture assembly and gallery wall installation.

Thumbtack will connect you with a local picture hanging pro who will come to your home or business to professionally mount framed art using the correct mounting hardware for the art piece, a ladder and type of walls you have (plaster, drywall, stucco, etc.).

Click the link below find a local pro in your area!

Thumbtack Assembly Services

Orders made in the United States ship from our fulfilment center in Irvine, California.

Currently, we are unable to ship to the Hawaii, Guam, Alaska, American Samoa, Puerto Rico, U.S. Virgin Islands and Northern Mariana Islands.

If you haven't received your order within the delivery time advertised, please first check if you have provided us with the correct information. If you have provided correct information, contact our Customer Service no longer than 30 working days after the order was placed and we will help you. Contact our Customer Service by clicking here.

If you have provided incorrect information such as address, email address or telephone number etc. Please contact our customer service as soon as possible so they can try to change your information before the order leaves our warehouse. Unfortunately, if the incorrect information affects the delivery of your package and your order is already sent out before you contact our Customer Service, as a customer you're responsible for the additional costs that may occur.

In the event that products are returned to us due to customers failing to pick up their package or refusing the delivery, we charge $24.95. This covers shipping to and from you, as well as handling and restocking of products.

In the event of an uncollected personalized poster, AI art, canvas, or if the order is returned due to incorrect contact details, we will retain 50% of the order amount to cover the cost of production, packaging, and shipping.

We utilize different shipping partners, depending on the size of your order. Once you've added your products to your cart, and proceeded to checkout, you'll be able to see which service your order will ship with.

Shipping in the United States is normally 2-7 business days.

We pack your order as soon as possible and ship it from our fulfilment center in Irvine, California, United States. Once it is dispatched, shipping is normally 2-7 business days. We aim to dispatch your order within one day of your order being placed, however, please note that sometimes it can take 1-2 days extra due to delays in the carrier or if our warehouse has an unusually high volume of orders.

Due to the increased demand for orders and the high volume of parcels handled by our freight partners during the peak seasons of November and December, your package may experience delays and be delivered later than the estimated delivery time displayed on our website. 

Due to high volumes of parcels handled by our freight partners at the moment, if the parcel can't be delivered to your home address, the parcel will be re-directed to the nearest pick-up point.

The canvases are made on demand and shipped from our print partner, therefore delivery can take up to 4-7 working days.

If you haven't received your order within the delivery time advertised, please first check if you have provided us with the correct information. If you have provided correct information, contact our Customer Service no longer than 30 business days after the order was placed and we will help you.

Enjoy free shipping on all orders shipped to USA addresses. The shipping cost for international orders will be calculated in checkout process.

If your order is eligible for a refund, we will issue your refund right after we receive and process your return. We charge a return fee of $6.95 on all returns unless the customer received a damaged or wrong item. 

The return shipping cost is $19.95 for Canvases smaller than 30x40".

The return freight and cost of Canvas 30x40" shall be shouldered by the customer.

Framing service: When returning articles with the framing service, you will be refunded the purchase price of the article(s) minus the framing service fee and return fee. 

If you wish to return an order, first please proceed by clicking on "Create a return". This is to ensure that our warehouse is notified of your return parcel.

Once you have registered and provided the requested information, we will email you your pre-paid return label.

Please note that a $6.95 return shipping fee is deducted from the refund amount.

The returns are sent back to our warehouse in Columbus, Ohio. Your package must be well-protected, and preferably in the original box.

When placing an order with postermasterstudio.com, you are always covered by our 14-day return policy. Our return and exchange policy is not valid for personalized posters that are printed on demand. 

If you would like to exchange a received product for something different, it is processed like a regular return. You send us the item you don’t want and we will refund you. You can then proceed to place a new order in our web shop.

Posters: Can be recycled as paper and be used to produce new paper up to seven times.

Wooden frames: Both the molding and the backboard can be recycled as wood, and by that turned into wood chips, used to create biofuel as an alternative to fossil based fuel.

Wooden accessories: Can be recycled as wood and by that turned into wood chips used to create biofuel as an alternative to fossil based fuel.

Metal frames: The metal molding can be recycled as metal into new aluminium products with 95% less energy use, compared to virgin aluminium. The backboard can be recycled as wood, and by that turned into wood chips, used to create biofuel as an alternative to fossil based fuel. Plexiglass: Can't be recycled as plastic, but it can be sorted as burnable waste and will be reused as energy.

Read more about how you do a claim under the question “What should I do if a product is damaged or incorrect?”

If you received a damaged or incorrect item, please contact our Customer Service within 14 days of receiving your order for assistance. You can contact our customer service by clicking here.

- Email address that you used when placing the order 
- Order number 
- Customer name 
- Product number 
- Photo of damaged or incorrect item. 
- Photo of your package, if that is possible

If you paid for your order with a card, your refund will be issued back to the same card. If you paid via Paypal, we refer you to them for more information.

Did you place your order during a campaign period or with a discount code? When we receive your return, your order total will be recalculated. If the terms of the campaign or discount aren't met, we will deduct the discount from your refund.

Poster Master makes every effort to issue your refund as soon as possible, and at the latest within 14 days. Please note that we must have received your order return or a mailing receipt before we can issue a refund.

Yes, we offer GooglePay as a payment solution and you can choose it at the checkout.

Yes, we offer ApplePay as a payment solution and you can choose it at the checkout.

Klarna Pay in 4

When choosing Klarna pay in 4, you will be given the opportunity to pay for your purchase in 4 installments, without paying any interest. For more information, please click here

Klarna Finance

Klarna’s ‘Monthly Financing’ is a credit option offered at the checkout that allows you to spread the cost of your purchase over time for up to 36 months. To use Klarna’s monthly financing option, simply select to pay later with financing and choose the term lengths that are best for you.

We charge in US Dollars when ordering from postermasterstudio.com.

Press "Enter gift card / discount code" in the checkout area to add your coupon code.

No, unfortunately we cannot offer an invoice payment method.

Yes, it is possible to pay with PayPal

Yes, you can use Visa and Mastercard, Discover or American Express.

Please double-check the spelling of the code, and look to see if there is an expiration date. If not, please contact customer service so that we can help you.

Contact customer service, and we'll help you out as best as we can.

Due to the personalized nature of these prints, we generally do not accept returns or exchanges unless there is a defect or error on our part. However, we are committed to ensuring your satisfaction, so please contact us if you encounter any issues with your order. 

While we strive to offer creative freedom, there may be certain limitations, such as copyrighted material or inappropriate content. If the created print is deemed inappropriate, we reserve the right to cancel the order. 

Yes, you can preview your own personalized print before completing your order. This allows you to make any necessary adjustments to the layout before finalizing your purchase. 

Production and delivery time for personalized prints vary depending on factors such as type, size, and your location. When creating your own personalized print, you will see the estimated delivery time for your print. 

We offer a variety of sizes for our customized prints. On each product you can see which sizes are available. 

To create a personalized print with our predesigned templates, just go to the personalized prints category, pick a template that you like, and create your own personalized print.

No, we sell posters and frames separately.

We print our posters on 230gsm - 10.2mil uncoated premium matte paper. The paper is age resistant and we have chosen a matte surface without reflections to create a premium feel with no glare.

We print our canvases on Polyester material and stretch them on 3/4" depth wood bars.

How does a collaboration through Brandbassador work?
Brandbassador is a brand-building platform through which you can become a brand ambassador for Poster Master and get rewards for the content you choose to share with your followers. To become a Poster Master Brandbassador you need to create a Brandbassador account. If approved as one of our Brandbassadors, you can start completing missions for Poster Master. On the platform you will find the different types of available missions you can apply to. A mission will usually involve sharing your content and receiving a reward in return. 

When do we notify if an application is reviewed? 
We aim to respond to all applications within 3 business days and will inform you as soon as your application has been reviewed. 

Do you have any questions regarding the Brandbassador app?
You can always find answers directly on the Brandbassador app if you have any issues with the app or have any other questions about Brandbassador. You can also read more about Brandbassador in their FAQ section. If you have other questions regarding a collaboration, please get in contact with us in the Brandbassador message center. 

We have chosen not to cooperate with retailers, and only sell our products via our webshop.

Do you think your designs would suit our store? We welcome those of you who are as passionate about creating as we are to share your designs and creativity with us for potential partnerships and collaborations.

Please contact us at help@postermasterstudio.com

We would love to partner up with individuals working as influencers on social media with a following of at least 1,000 and high engagement. Contact us with your full name, social media links and relevant statistics. We look forward to hearing from you! 

Please contact us at affiliate@postermasterstudio.com for collaborations in the US.

Brandbassador 

You can also collaborate with us by signing up to the Brandbassador platform, no matter how many followers you have. On Brandbassador, Poster Master and other companies create missions influencers can apply to in return for different rewards. 

Curious about what missions we have? Sign up and join the postermaster community.

Press representatives are welcome to contact us for press loans, press images and other PR-related materials. When using our images, we request that you refer to us.

Please contact us at help@postermasterstudio.com

If you use the hashtag #postermaster on your social media, i.e. Instagram or Facebook and in the form of a static post or story, Poster Master reserves the right to repost these images on our own social media accounts. We will always state clearly that the image is a repost and does not belong to us.